RETURNS & EXCHANGES

We're committed to providing you with high-quality products, but we understand that sometimes things don't work out. If you're not satisfied with your purchase, we offer a hassle-free return and exchange process.

Please note: sending multiple emails about the same issue may delay your response, as it pushes your message to the bottom of the inbox queue.

Thanks for your patience and understanding!

RETURN CONDITIONS & EXCHANGE POLICY

If you wish to return or exchange an item, please make sure your request meets the following conditions:

• Items must be returned within 14 days of arrival of the package
• The item must be in its original condition, unworn, unwashed, and with all tags attached.
• Returns must be made in the original packaging.
• There is no warranty for issues caused by washing. Any damage after washing is the customer's responsibility.
  
• If you choose to keep the free item, its value will be deducted from your refund.

Regular return shipping costs are the responsibility of the customer, Exchanges are free of costs, Exchanges and returns in-store are free of costs.

CONTACT US

If you have any questions about our return process, feel free to reach out to us. We're here to help!

• Email: info@platinum-amsterdam.com
• Follow us on Instagram